The Difference Between B2C and B2B Content

Business-to-business (B2B) and business-to-consumer (B2C) marketing are two very different practices. It will be your audience who determines the channels you use, the messaging, the frequency, and other factors. While the differences between B2B and B2C content marketing may not be surprising, having a thorough awareness of the specific differences may significantly influence the success […]

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How to Sustain Customer Relationships

A meaningful customer experience builds trust, engagement, and loyalty. A poor one, on the other hand, can have an impact on your income, reputation, and brand authority. Note that 58 percent of US customers quit following or supporting a brand after a negative consumer experience.  Keeping existing consumers costs five times more than gaining new […]

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How to Use Customer Profiles for Making Better Marketing Decisions

Also known as personas, customer profiles are customer types created from an understanding of the typical audience generated from customer research. It involves focusing on the different goals and scenarios the customers may relate to when interacting with a specific touch-point, such as websites catalogs or shop floors. Customer profiles are generated to represent the […]

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What Purpose-Driven Marketing Entails

The world is changing. Today’s decision-makers have very different values and attitudes towards consumerism than the generations that came before them. For decades, brands have marketed in a reasonably consistent way. These days, the difference between a great brand and a good brand is one thing—purpose. People have developed strong self-awareness. They hold themselves to […]

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